When considering outsourcing, it is natural for you to be concerned about data protection.

As a British company we are bound by UK data protection and privacy laws; we are registered with the Information Commissioner’s Office.
We have stringent procedures in place to ensure your data is protected. Below are some of our data protection safeguards.

Thorough staff recruitment and training procedures

• Structured interview
• Security screening for all employees including previous experience certificate and reference checking
• Non – disclosure agreement with every employee
• Staff induction training in the following topics:
  • Obligations relating to employee non-disclosure agreements
  • Data protection and privacy policies
  • Regulations in relation to phone and internet access
• Employee code of conduct guide

Secure offices

• 24 hour manned security at Chennai business centre
• No removable media like CDs or USB based pen drives
• No phone or internet usage
• Dedicated access rooms with individual access card entry system available
• Account teams working exclusively for particular clients

IT security

• Multiple levels of password protection, access control and system monitoring software
• Secure offices accommodating servers located at a data centre in Swansea
• Anti virus protection using Symantec endpoint security
• System protected by Sonicwall firewall products in both Swansea and Chennai
• VPN security using L2TP protocol and IPSEC

Disaster recovery planning

• Data is backed up every evening and stored in a fireproof safe to ensure no accounts information is lost
• Server imaging software is used every evening to ensure records are saved
• Server redundancy software employed to protect against system failure